Zendesk and Sharefile Security Compliance

Electric Cloud constantly receives, analyzes, and uploads copious amounts of data. To reliably store and share this data, Electric Cloud relies on the SaaS tools: Zendesk and Sharefile.  Both of these tools follow Security Compliance standards listed below:


Zendesk follows ISO 27001 Security Compliance. ISO 27001 is a globally recognized standard that specifies information security management best practices. The certification requires us to:

  • Systematically evaluate our information security risks
  • Manage security risk by designing and implementing information security controls
  • Ensure information security controls meet our information security needs on an ongoing basis

The ISO 27001 certification is focused on the Zendesk Information Security Management System (ISMS) and measures how our internal security practices follow the ISO standard.

Details can be found at Security-Certification-ISO-27001-2013.

For details on ISO 27001 Certification go to ISO-27001 Standards.


Sharefile is compliant with Title 21 CFR Part 11. Title 21 CFR part 11 is a Food and Drug Administration (FDA) guideline on electronic records and signatures that define the criteria under which electronic records and electronic signatures are considered trustworthy, reliable and equivalent to paper records.


Details can be found at Sharefile Security FAQ.

For details on Title 21 CFR part 11 go to Citrix Sharefile and Title 21 CFR part 11



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