General
Announcements
- ★ Summary of May 2018 Releases
- Summary of February, March and April 2018 Releases
- Summary of January 2018 Releases
- Summary of December 2017 Releases
- Summary of November 2017 Releases
- Summary of October 2017 Releases
FAQs
- ★ What is a support-bundle and how to create one
- CloudBees Jenkins Platform 2.x version naming
- CloudBees Jenkins Platform 3rd Party License Dependencies
- FAQ on payment options - credit card, PayPal and yearly agreement
- How can I cancel my CloudBees account?
- How can I modify CloudBees account details?
Policies
- ★ CloudBees Plugin Support Policies
- ★ Support levels and target response times
- ★ Support Lifecycle and Update Policies for CloudBees Jenkins Enterprise
- ★ Support Lifecycle and Update Policies for the CloudBees Jenkins Platform
- ★ Support Policy for CloudBees DevOptics
- ★ Support Policy for CloudBees Jenkins Team
Best Practices
- Concurrent Humongous Allocations
- Best Practices for Jenkins Updates, Patches and Maintenance
- Remoting Best Practices
- How to provide large files to the support?
- SCM Best Practices
- CloudBees Jenkins platform (CJP) JNLP connectivity Best Practices
Training
Investigation
Required Data
- Required Data: An issue with a Build of a Job
- Required Data: Cloud Agents
- Required Data: RBAC issues
- Required Data: Pipeline Job Hangs
- Required Data: IO issues on Linux
- Required Data: WebHook SCM
Troubleshooting Guides
- What Plugin is providing this class?
- How to troubleshoot HA issues on CloudBees Jenkins
- I have a stuck pipeline and I can not stop it
- My AD/LDAP group is not found after adding it to a RBAC group
- IO Troubleshooting on Linux
- SSL Certificates Troubleshooting
Use Cases
CloudBees Jenkins Enterprise
- Hitting the 'error setting certificate verify locations' after importing certificates
- How to Setup Volume Encryption
- How to use cje command line tools
- Set up a Docker in Docker Agent Template
- How we can restore a CJE environment when it is in a bad state?
- How to mount a NFS file system in a docker agent
Client and Managed Masters
- Create dedicated agents running Kubernetes
- How to address issues with 'unmappable characters' ?
- Matrix projects are not executing build steps on configured restricted nodes
- RBAC: Limit folder access
- How to find the CloudBees Support Tier for a certain Jenkins plugin?
- How to configure nginx as load balancer for CJP
Operations Center
- Missing data on Operations Center Analytics
- Retrieve the CJP and Jenkins URI of an Item
- Inject configuration files across Masters - Limitations and Workarounds
- Why our UC does not work with a HTTPS Client Master?
- Set-up SSL on a CJP environment with a self-sign SSL certificate
- Managing snapshots of your Elasticsearch indices?
DevOptics Deliver
DEV@cloud
- Github disabling access to SSH using weak cryptographic ciphers
- How do I choose build agents template in DEV@cloud?
- Migrating from On-Premise Executors to standard agents
- Why are hyperlinks for successful Build Pipeline jobs broken?
- Your total DEV@Cloud disk usage is over your subscription's quota
- Why we evaluate plugins before install them