General
Announcements
- Summary of June 2018 Releases
- Summary of May 2018 Releases
- Summary of February, March and April 2018 Releases
- Summary of January 2018 Releases
- Summary of December 2017 Releases
- Summary of November 2017 Releases
FAQs
- ★ How can I modify CloudBees account details?
- ★ How to add a user to a CloudBees account?
- ★ How to get a support bundle when Jenkins will not start?
- ★ How to send a file that is too large for zendesk?
- ★ Using cbsupport CLI to collect the requested data
- ★ What information do I supply when opening a case?
Policies
- ★ CloudBees plugin support policies
- ★ Support Lifecycle and Update Policies for CloudBees Jenkins Enterprise
- ★ Support Policy for CloudBees DevOptics
- ★ Supported Product Versions and Release End of Life
- Azure Marketplace
- Categories of Issues
CloudBees Core and Jenkins
CloudBees Core for Modern Cloud Platforms
- All attempts to retrieve security information have failed
- Annotations in Managed Master Pods and Statefulsets
- Autoscaling issue when provisioning Masters in Multi AZ Environment
- Cannot build images with Kaniko due to the sidecar injector
- Change the default JNLP image for kubernetes agents provisioning
- CloudBees Kubernetes recommendations for Docker CVE-2019-5736
Client and Managed Masters
- How can I clean the workspace in Windows agents?
- Selenium plugin issue in Java 11: SSH connection closed
- Why are already approved signatures require to be approved again?
- Find Jenkins projects that build periodically
- Why are the messaging related operations failing?
- Configure an update center in an existing Team/Managed Master
Operations Center
- After updating plugins on either the CJOC or the Master, the Master will no longer connect to the CJOC
- How to update a Managed Master with a Cluster Operation
- The Operation Center reports 'There are some masters with an incompatible version of [plugin] installed'
- How to delete a Managed Master in CloudBees Jenkins Enterprise and CloudBees Core
- I am unable to create a Team Master with BlueOcean
- Operations Center does not start after uninstalling Analytics
CloudBees Jenkins Enterprise
- Troubleshooting performance issues on Marathon - Mesos environment
- Build worker is stuck and unable to provision new agents
- Troubleshooting the service access to Marathon and Mesos Master
- Jenkins instance fails to start
- How to configure CPU / Memory requests for Castle and Palace
- Castle restarts periodically for no apparent reason
Troubleshooting Guides
- Getting an Assertion error where the JIRA plugin is apparently missing its descriptor
- Deadlock on logging.StreamHandler
- My user API tokens are disappearing!
- No field lastEnabledState found in class com.cloudbees.jenkins.plugins.advisor.AdvisorGlobalConfiguration
- Workspace folder names exceed character limit on Windows
- Invoking ambiguous Pipeline Step triggerRemoteJob
Required Data
- Required Data: Thread Deadlock Issue
- Required Data Build Agent Provisioning Issue with Palace
- Required Data: Training
- Required Data: Subversion Plugin
- Required Data: Kubernetes Cloud
- Required Data: An issue with a Build of a Job
Best Practices
- ★ Java compatibility, Apache Maven and Jenkins Best Practices
- ★ CloudBees Core Performance Best Practices for Linux
- ★ Prepare Jenkins for Support
- Monitoring Best Practices
- Best Practices for managing Maven configurations in Jenkins
- Concurrent Humongous Allocations