General
Announcements
- Summary of June 2018 Releases
- Summary of May 2018 Releases
- Summary of February, March and April 2018 Releases
- Summary of January 2018 Releases
- Summary of December 2017 Releases
- Summary of November 2017 Releases
FAQs
- ★ How can I modify CloudBees account details?
- ★ How to add a user to a CloudBees account?
- ★ How to get a support bundle when Jenkins will not start?
- ★ How to send a file that is too large for zendesk?
- ★ Using cbsupport CLI to collect the requested data
- ★ What information do I supply when opening a case?
Policies
- ★ CloudBees Plugin Support Policies
- ★ Support Lifecycle and Update Policies for CloudBees Jenkins Enterprise
- ★ Support Policy for CloudBees DevOptics
- ★ Support Policy for CloudBees Jenkins Team
- ★ Supported Platforms for CloudBees Jenkins Team
- ★ Supported Product Versions and Release End of Life
Best Practices
- ★ Java compatibility, Apache Maven and Jenkins Best Practices
- ★ CloudBees Core Performance Best Practices for Linux
- ★ Prepare Jenkins for Support
- Monitoring Best Practices
- Best Practices for managing Maven configurations in Jenkins
- Concurrent Humongous Allocations
Training
Investigation
Required Data
- Required Data: Thread Deadlock Issue
- Required Data Build Agent Provisioning Issue with Palace
- Required Data: Training
- Required Data: Subversion Plugin
- Required Data: Kubernetes Cloud
- Required Data: An issue with a Build of a Job
Troubleshooting Guides
- Unexpected Maven project file name WARNING message
- Multiple Builds From Single Trigger
- Lockable Resources Plugin throws null pointer exception
- Client Master trying to connect to Kubernetes managed agents
- Could not find Blue Steel Team Folder
- Metaspace Leak Due to classes not being cleaned up
Use Cases
CloudBees Core for Modern Cloud Platforms
- Annotations in Managed Master Pods and Statefulsets
- Autoscaling issue when provisioning Masters in Multi AZ Environment
- Change the default JNLP image for kubernetes agents provisioning
- CloudBees Kubernetes recommendations for Docker CVE-2019-5736
- CloudBees recommendations for Kubernetes CVE-2018-1002105
- Configure CloudBees Core with Google's Cloud Identity Secure LDAP
Client and Managed Masters
- Using the GitHub Branch Source Plugin, sometimes the Jenkinsfile is not found
- Build agents report Clock Difference not being in sync
- How to manage Credentials via the REST API
- Why is Trigger Restriction plugin not working as expected?
- Groovy script fails to resolve class com.cloudbees.hudson.plugins.modeling.Model
- Why is my TFS project build failing and I cannot select my predefined credentials for checkout?
Operations Center
- After updating plugins on either the CJOC or the Master, the Master will no longer connect to the CJOC
- How to update a Managed Master with a Cluster Operation
- The Operation Center reports 'There are some masters with an incompatible version of [plugin] installed'
- How to delete a Managed Master in CloudBees Jenkins Enterprise and CloudBees Core
- I am unable to create a Team Master with BlueOcean
- Operations Center does not start after uninstalling Analytics
DevOptics Deliver
Jenkins X
CloudBees Jenkins Enterprise
- Troubleshooting the service access to Marathon and Mesos Master
- Jenkins instance fails to start
- How to configure CPU / Memory requests for Castle and Palace
- Castle restarts periodically for no apparent reason
- How to prepare certificate installation on a CJE cluster?
- Marathon stops responding