Issue

When configuring Jenkins Agents as a service in a Windows 2012 machine, using the option Let Jenkins control this Windows slave as a Windows service the service does not come up and we can see a stack trace like the one shown below:

ERROR: Unexpected error in launching an agent. This is probably a bug in Jenkins
org.jinterop.dcom.common.JIException: Service Logon Failure
    at org.jvnet.hudson.wmi.Win32Service$Implementation.start(Win32Service.java:149)
    ...

Or:

jcifs.util.transport.TransportException, java.net.SocketException: Connection reset

Environment

• CloudBees Core
• CloudBees Core on modern cloud platforms - Managed Master
• CloudBees Core on modern cloud platforms - Operations Center
• CloudBees Core on traditional platforms - Client Master
• CloudBees Core on traditional platforms - Operations Center
• CloudBees Jenkins Enterprise
• CloudBees Jenkins Enterprise - Managed Master
• CloudBees Jenkins Enterprise - Operations Center
• CloudBees Jenkins Platform - Client Master
• CloudBees Jenkins Platform - Operations Center
• CloudBees Jenkins Distribution
• Jenkins LTS
• Windows 2012 server

Resolution

As explained in the windows-slave-plugin troubleshooting page, this means that the server is requiring the usage of an unsupported protocol SMB 2. You will need to take additional steps described below to enable the supported protocol SMB 1.

• Troubleshooting Windows 2012 (64 bits).

Once that you enable the SMB 1 protocol, you will need to update the permissions for the registry keys mentioned in the link above. Finally, the agent should be able to start normally.

Tested product/plugin versions

• CloudBees Core on modern cloud platforms - Operations Center 2.138.1.2-rolling

References

• Troubleshooting Windows 2012 (64 bits)