To the right you will find links to the Knowledge Base articles most commonly shared with or accessed by our customers.
The following is a collection of resources that will help you with installing, configuring, customizing, and supporting your CloudBees Applications.
CloudBees CI Plugins
Find CloudBees CI plugins, access their documentation, and learn about our support terms for proprietary and community plugins.
CloudBees cbsupport Utility
cbsupport is a command-line tool that makes it easy to collect data commonly required for supporting CloudBees products.
This is a collection of some of the information that is most commonly requested by our customers.
Prepare Jenkins For Support
This Knowledge Base article provides baseline JVM and OS settings that our Support team recommends be applied to all CloudBees CI environments.
CloudBees Supported Platforms
This page includes information about the supported Operating Systems, JVM versions, and other related details for all CloudBees products.
CloudBees Plugin Support Policies
Here you will find information about the different levels of support that we provide for CloudBees CI plugins, depending on whether the plugin is included in the CloudBees Assurance Program or not.
CloudBees Support Terms and Conditions
This page sets out the terms and conditions of our support offering, including SLAs for various case severity levels.
CloudBees Product Troubleshooting Quick Start
The Troubleshooting Quick Start will guide you through the initial steps required to troubleshoot common issues with our products. Following these guides may help you resolve the issue, or help you collect necessary information to share with our team.