Jenkins startup issue

Sharan Patil

• July 27, 2020 23:20

Hello All,

 

I have Jenkins server installed on a dedicated Jenkins machine(Windows 10). I was trying out something and in services, I have changed the "Logon As" from local System to my credentials. Since then i am unable to access Jenkins server, it shows the page attached in the screenshot below. 

When i click on skip to content it shows the below error

I also changed the "Logon As" in services to the one that was previously present i.e. "Local system". The issue still persists. After changing it to local system, when i manually start the service it automatically stops after few seconds.

 

Please help me retrieve the server back.

 

Thanks in advance,

Sharan Patil

0

• 

  Ryan Smith

  • July 28, 2020 00:15

  Hi Sharan, you can regain access to your Jenkins instance by following the instructions outlined here: https://support.cloudbees.com/hc/en-us/articles/206598218-How-do-I-login-to-Jenkins-when-I-locked-myself-out-

  Alternatively, if you have a backup of your $JENKINS_HOME folder prior to the change, you could restore from backup which would also resolve your issue: https://docs.cloudbees.com/docs/admin-resources/latest/backup-restore/

  0
• 

  Sharan Patil

  • July 28, 2020 01:53

  Hello Ryan,

   

  Thank you for your swift response,

  The first link asks to change `<useSecurity>true</useSecurity>` to false and start Jenkins. I did that, its still the same. I unable to gain the access. Jenkins service stops after few seconds i start it from services. 

  Unfortunately I don't have of my $JENKINS_HOME folder's backup prior to the change.

  Thanks,

  Sharan 

  0
• 

  Ryan Smith

  • July 28, 2020 01:58

  Hi Sharan, 

  In looking closer at the screenshot you provided, it appears your filesystem permissions are preventing the service from starting. You'll need to ensure you have your permissions set in a manner that allow the Jenkins user to read/write to your defined C:/Program Files (x86)/Jenkins directory, otherwise the service will not start. If you are a CloudBees customer, I encourage you to submit a support request via the Support Portal.

  0
• 

  Sharan Patil

  • July 28, 2020 13:32
  • Edited

  Hi Ryan,

  Can you please let me know how to do that? I don't want things to be messed up more. 

  Thanks,

  Sharan Patil 

  0

Please sign in to leave a comment.