Issue

A script continuously needs to be approved despite listed as approved in scriptApproval.xml.

ERROR: Build step failed with exception
org.jenkinsci.plugins.scriptsecurity.scripts.UnapprovedUsageException: script not yet approved for use

Environment

• CloudBees CI (CloudBees Core) on modern cloud platforms - Managed controller
• CloudBees CI (CloudBees Core) on modern cloud platforms - Operations Center
• CloudBees CI (CloudBees Core) on traditional platforms - Client controller
• CloudBees CI (CloudBees Core) on traditional platforms - Operations Center
• CloudBees Jenkins Distribution
• CloudBees Jenkins Enterprise - Managed controller
• CloudBees Jenkins Enterprise - Operations Center
• CloudBees Jenkins Platform - Client controller
• CloudBees Jenkins Platform - Operations Center
• Jenkins LTS

Resolution

Please open a support ticket at https://support.cloudbees.com with your support bundle and your scriptApproval.xml file, so we can diagnose this issue.

Workaround $

You can work-around this issue by re-adding your script:

• Backup current $JENKINS_HOME/scriptApproval.xml.

• Stop the Controller.

• Modify the file and remove all references to the problematic method or script.

• Start the Controller.

• Run the build again and re-approve the method.