KBEC-00487 - Why is my CD/RO installation failing in Windows 10?

Issue:

When running the CloudBees CD/RO installer in my Windows instance I am getting some undetermined errors, and the installation cannot finish successfully.

"Picked up JAVA_TOOL_OPTIONS: -Duser.home=C:\Users\XXXX
Asia/Calcutta^"
...
...
Setting the CloudBees CD server host for the repository
'Asia' is not recognized as an internal or external command,
operable program or batch file.
child process exited abnormally
XX/XX/XXXX XX:XX:XX - Error: Failed to configure the installation.

Environment:

 

Resolution

The problem comes from the existence of the JAVA_TOOL_OPTIONS environment variable in the session where the installer is running. The product does not support reading JVM properties from the JAVA_TOOL_OPTIONS environment variable, and this causes the installation to fail.

While this will be addressed by NMB-30330, as a temporary workaround what you can do is to delete the JAVA_TOOL_OPTIONS environment variable and run the installer. Once that you do this, the installation should finish without further problems.

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