Issue

After restoring a managed controller backup on a brand new controller, you are not able to trigger jobs (neither Freestyle or Pipelines) on that controller even if the name matches.

If you go to the Pipeline Syntax generator and try to create a remoteTrigger method with the route to your controller, you get the following message:

[operations-center-context] Could not find remote item at "

Environment

CloudBees CI (CloudBees Core) on modern cloud platforms - Managed controller
CloudBees CI (CloudBees Core) on modern cloud platforms - Operations Center
CloudBees CI (CloudBees Core) on traditional platforms - Client controller
CloudBees CI (CloudBees Core) on traditional platforms - Operations Center
CloudBees Jenkins Platform - Client controller
CloudBees Jenkins Platform - Operations Center
CloudBees Jenkins Distribution
DevOptics
CloudBees CD (CloudBees Flow)

Resolution

The backup restore process on brand new instances requires an operations center restart to re-enable the possibility of remotely triggering jobs on the affected controller.