Issue

• My controller is not able to be configured per its linked Configuration as Code Bundle.
• My controller is able to be configured per Configuration as Code, but some of the features are not being configured correctly.

Required Data for Configuration as Code (CasC) for Masters

This article describes how to collect the required information for troubleshooting Configuration as Code for Modern or Traditional plataforms.

If the required data is bigger than 50 MB you will not be able to use ZenDesk to upload all the information. In this case, we would like to encourage you to use our upload service in order to attach all the required information.

Environment

• CloudBees CI (CloudBees Core) on modern cloud platforms - Managed Master
• CloudBees CI (CloudBees Core) on modern cloud platforms - Operations Center
• CloudBees CI (CloudBees Core) on traditional platforms - Client Master
• CloudBees CI (CloudBees Core) on traditional platforms - Operations Center

Required Data check list

Following the full list of items, but depending on the particular case, some points might not be required.

Controllers

•  Configuration as Code bundle
•  Startup logs from the Controller
•  Support Bundle for the Controller

Operation Center

•  Connection logs of the Controller in the Operation Center
•  Configuration of the Controller in the Opearation Center
•  Support Bundle for the Operation Center

Description

Support bundle

A support bundle from the Operation cneter and Master after the Configuration as Code attempt

• What is a support-bundle and how to create one

Configuration as Code bundle

The bundle containing the list of files listed for the different Platforms

• Traditional
• Modern

Start-up logs

Once the instance is linked to the CasC bundle, the CloudBees CI controller logs when the instance is started. If the controller comes up, it can be attached along with the support bundle if the option Master Log Recorders is enabled.

Connection logs of the Controller in the Operation Center

This logs can be obtained in different ways:
* They are attached to a support bundle if the option Client Masters Connection Logs is enabled.
* In the Controller’s file system, $JENKINS_HOME/logs/operations-center-connector.log*
* In Operation Center UI, browse to the “Example Controller” > Log

Configuration of the Controller

The configuration of the Controller (config.xml) you are having the issues with from the Operation Center $JENKINS_HOME/jobs folder.

You can also get the Controller item directory as described in How to get a Job / Folder directory.

Exceptionally, when you do not have access to the filesystem copy its configuration in an xml file as result as the output of accessing to its /config.xml endpoint. Example: From the URI of an example job in the browser
http://operation-center.example.com/cjoc/job/controller.example/ its configuration can be taken from http://operation-center.example.com/cjoc/job/controller.example/config.xml.