Issue
You have a CloudBees CD (Flow) job that stays in Starting
status longer than expected, and you would like to open a support ticket to get help.
Environment
Resolution
The required data to attach to your support ticket for this situation is:
- Symptoms - Screen shots of what you see in the UI, and/or Copy/paste of message you see in the UI
- Time range - Approximate time range when this issue was observed, including the time zone
- Logs - the commander.log from that timeframe
- JobID and job details report - Output of ectool getJobDetails jobID > jobDetails.xml
- Agent Name - If this involves a specific agent, the agent name and the respective
jagent.log
andagent.log
for that time range - Steps to reproduce - If possible, please give us a detailed account of where and when you see errors
- Cluster name - If you have multiple CloudBees CD clusters, please let us know which cluster this issue is happening in
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