Issue

Every time we try and save any setting in system configuration it throws errors - Ooops screen. With the following error message.

A problem occurred while processing the request. Please check our bug tracker to see if a similar problem has already been reported. If it is already reported, please vote and put a comment on it to let us gauge the impact of the problem. If you think this is a new issue, please file a new issue. When you file an issue, make sure to add the entire stack trace, along with the version of Jenkins and relevant plugins. The users list might be also useful in understanding what has happened.

Stack trace
net.sf.json.JSONException: null object
	at net.sf.json.JSONObject.verifyIsNull(JSONObject.java:2688)
	at net.sf.json.JSONObject.get(JSONObject.java:1905)
	at com.thed.zephyr.jenkins.reporter.ZfjDescriptor.configure(ZfjDescriptor.java:72)
	...

Environment

Resolution

This bug has been reported several times in the past, JENKINS=59963, JENKINS-43833. It seems related to the installation of Zephyr for JIRA Test Management plugin.

Workaround

The only available workaround is to disable the Zephyr for JIRA Test Management plugin. This will allow you to access and edit the System Configuration page.
There appears to be no fix for it.

Tested product/plugin versions

Product Name: CloudBees Jenkins Enterprise 2.150.3.2
Plugin Versioni: zephyr-for-jira-test-management:1.5

References

Jenkins controller throws error upon save system configuration - Zephyr for JIRA Test Management