[ is an invalid path

Issue

Using Move/Copy/Promote to move a job and I see “[ is an invalid path” in the destination field.

Environment

Resolution

The cause of this issue and the resolution is not intuitive based on the error displayed. The resolution is often found by improving the performance of the user lookup. If you are using Active Directory to authenticate to your instance, consult the KB article The log-in with AD plugin is very slow.

Specifically:

  • Enable the cache
  • Set the Group Membership Strategy to use Token-Groups user attribute
  • Check “Remove irrelevant groups”

Often, these changes will resolve the error.

References

The log-in with AD plugin is very slow

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