Issue

My Move/Copy/Promote operations seems to have hung. It’s been running for hours and I cannot abort it.

Environment

• CloudBees CI (CloudBees Core)
• CloudBees CI (CloudBees Core) on modern cloud platforms - Managed Master
• CloudBees CI (CloudBees Core) on modern cloud platforms - Operations Center
• CloudBees CI (CloudBees Core) on traditional platforms - Client Master
• CloudBees CI (CloudBees Core) on traditional platforms - Operations Center
• CloudBees Jenkins Enterprise - Managed Master
• CloudBees Jenkins Enterprise - Operations Center
• CloudBees Jenkins Platform - Client Master
• CloudBees Jenkins Platform - Operations Center

Resolution

The operation can be aborted by the following groovy script. Notice that <job or folder name> needs to be replaced with the full
name of the item being moved, copied or promoted. Then in the script console of the master, run:

use(groovy.time.TimeCategory) {
    def delay = 1.hour
    jenkins.model.Jenkins.instanceOrNull.getComputers()
            .each { computer ->
                computer.getAllExecutors().findAll { it.isBusy() }.each { exec ->
                    if (exec.elapsedTime > delay.toMilliseconds()) {
                      if(exec.currentExecutable instanceof com.cloudbees.opscenter.replication.ItemReplicationRecord
                         && exec.currentExecutable.source.fullName=="<job or folder name>") {
                            println " * Aborting ${exec.currentExecutable} that spent ${exec.elapsedTime}ms building..."
//                            exec.interrupt(hudson.model.Result.ABORTED, new jenkins.model.CauseOfInterruption() {
//                                @Override
//                                String getShortDescription() {
//                                    return "Build was suspended for too long. See Jenkins administrators"
//                                }
//                            })
                        }
                    }
                }
            }
}
return

Once you are confident that the script would abort the correct M/C/P operation, uncomment the 6 commented lines and re-run the script to actually abort the operation.

You may need to re-enable the job which was being acted on.

Tested product/plugin versions

• CloudBees CI (CloudBees Core) 2.138.4.3
• CloudBees CI (CloudBees Core) on modern cloud platforms - Managed Master 2.138.4.3
• CloudBees CI (CloudBees Core) on modern cloud platforms - Operations Center 2.138.4.3
• CloudBees CI (CloudBees Core) on traditional platforms - Client Master 2.138.4.3
• CloudBees CI (CloudBees Core) on traditional platforms - Operations Center 2.138.4.3
• CloudBees Jenkins Enterprise - Managed Master 2.138.4.3
• CloudBees Jenkins Enterprise - Operations Center 2.138.4.3
• CloudBees Jenkins Platform - Client Master 2.138.4.3
• CloudBees Jenkins Platform - Operations Center 2.138.4.3