KBEC-00148 - Debugging port connection failures

Summary

After entering a resource in ElectricFlow, the web GUI shows the ElectricFlow Agent ping failing with the message “Connection refused: no further information”.

Use the following techniques to identify if the problem is outside of ElectricFlow.

Techniques

1. Use ping to check the network connections
   1. From the ElectricFlow Agent, ping the ElectricFlow Server.
      1. If you get an error message, fix the networking problem before proceeding.
      2. If the screen responds with a ping packet, ping is working OK from the agent.
   2. From the ElectricFlow Server, ping the agent
      1. If you get an error message, fix the networking problem before proceeding.
      2. If the screen responds with a ping packet, ping is working OK from the server.
2. Use telnet to check the port connections
   1. From the ElectricFlow Agent, “telnet 8443”:
      1. If you get an error message, fix the networking problem before proceeding.
      2. If the screen responds with an “empty frame”, telnet is working OK from the agent.
   2. From the ElectricFlow Server, “telnet 8443”:
      1. If you get an error message, fix the networking problem before proceeding.
      2. If the screen responds with an “empty frame”, telnet is working OK from the server.