KBEC-00336 - Workspace Issue: Agent returned error 404

Problem:
 
When you try to access the log icon of a step, you do not see the content of the log file. 
 
Instead you see a message similar to:

"The agent returned error 404.

resolveFile failed with code: [NoSuchAgent] message: 'Agent '136' does not exist'"

 
 
Solution:
 
One possible cause for this problem:
 
If your Flow Server hostname definition does match the Web Server's
definition of the Flow Server hostname
 
Check the commander.properties file located in the Flow server host:
 
/conf/commander.properties
 

COMMANDER_SERVER_NAME=

Make sure the in the commander.properties is also set in the Web Server httpd.conf file

In the Web Server host, check /conf/httpd.conf

SetEnv COMMANDER_SERVER 

should be the same as  

 

Example

commander.properties in Flow server host contains

COMMANDER_SERVER_NAME=ecloud.electric-cloud.com

httpd.conf in Web Server host contains

SetEnv COMMANDER_SERVER ecloud 

I would edit the httpd.conf file to:

SetEnv COMMANDER_SERVER ecloud.electric-cloud.com 

 

Applies To:
 
All supported OS and versions of ElectricCommander and ElectricFlow

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