Summary
When uninstalling or upgrading an CloudBees CD (CloudBees Flow) component, you may encounter the following error:
Error in action ExecuteAction Error in action UninstallSelectedFiles couldn't open "C:/Program Files/Electric Cloud/ElectricCommander/uninstall.exe" : permission denied ... |
This error may be related to a deeper issue that can be found by attempting to manually delete C:\Program Files\Electric Cloud\ElectricCommander\agent\bin\wrapper-windows-x86-64.exe after a failed uninstall or upgrade attempt. When you can attempt to delete the wrapper-windows-x86.exe, you will receive this error:
The action can’t be completed because the file is open in DHCP Client |
Uninstall
To uninstall CloudBees CD (CloudBees Flow) components, when this error appears, please follow these steps:
- Set all CloudBees CD (CloudBees Flow) Services to Manual
- Restart the Machine
- Reattempt the uninstall
Alternatively, you could follow these steps:
- Manually find the Files holding the CloudBees CD (CloudBees Flow) Services open
- This can be done in multiple ways.
- One way is to use a tool like LockHunter to find to find the processes locking the file or folder in windows.
- Another way is to:
- Open Services during the Uninstall and hitting the error
- Select the Uninstaller in the service list and select View -> Lower Panel View -> Handles. All of the handles of type “File” are the open files
- Use Handle to explore which processes have these files open.
- This can be done in multiple ways.
- After determining which processes are holding the files open, You can then manually kill these Processes
- You can then reattempt the uninstall
Upgrade
To Upgrade CloudBees CD (CloudBees Flow) Components, when this error appears, please follow these steps:
- Stop the Commander Services on the machine
- Restart the Windows Management Instrumentation and its dependent services
- You can find its dependencies by selecting Properties on the Windows Management Instrumentation and then going to the Dependencies subtab
- You can then upgrade the Component
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