Electric Cloud Support is pleased to announce the activation of Electric Cloud Forums inside our online support system.
Activating forums inside our ticket management system allows all customers the ability to continue to use this system to submit and monitor tickets, while also finding information from Announcements, Documentation Links, KB articles or Forum entries.
We encourage all users to use the forums to submit questions to their co-users of Electric Cloud products, and to share what they know with others to help broaden the knowledge that all users can leverage in the future. Currently there are forums for ElectricAccelerator, ElectricCommander and ElectricCommander Plugins where a series of existing threads have been transferred from our previous forums location.
Also, by hosting forums on the same system as customer tickets, questions customers ask Support can more easily be converted onto the shared forum. It's a good way for information to be shared across the community quickly, so others can learn from a unique situation that someone has already dealt with. We won't do this without getting approval from the user first, but we'll be keeping an eye out for such tickets in the future.