Newly Designed Electric Cloud Help Center


We are pleased to reveal the newly designed Help Center for Electric Cloud. Feel free to take a peek here! In addition to aesthetic changes, the new design is more agile and easier to scan and navigate, enabling you to find what you need quickly.


What Changed

Notice that the menu of categories is now available in accordion style in the main panel. You can expand each category to reach the Announcements page and product-specific Knowledge Base articles.

Also, we have moved the support hours and links to other Electric Cloud resources to the footer of every page for easier access. 

What Stayed the Same

You can still use the same methods as before to submit a new ticket: Either through the web interface or by emailing Use the drop-down menu near your username in the top right corner of the page to monitor your activities on the support portal. 

New Training Videos

All new videos of the ElectricCommander Basics course are now available for free through the Help Center. Check them out here!

We also have numerous short training videos to quickly get you up to speed on the product implementation:


Our team has worked hard to bring these resources to you, so please browse through the content. Also please send suggestions for other topics that you want to see covered or any concerns about these changes to



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