How to connect to my Sharefile FTP Account using an FTP client?

If you have been given a Sharefile Account to access installers or licenses, please refer to the following Sharefile KB article on how to connect using a Windows or Linux machine using an FTP client:

These articles do not show explicitly how to connect from the command line, but the key is to connect as follows:


then enter the following when prompted for your username:


You will of course need to first setup your password using the email that was delivered to you. 


Please be aware that ShareFile supports Secure FTP: FTPS (over SSL) but NOT SFTP (over SSH).


If you experience difficulties activating your account, please send a support ticket to the electric-cloud support team.


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