Issue

Plugin cloudbees-support is either disabled, not installed, or failed to load.

The CloudBees support team require that this plugin be installed.

Environment

• CloudBees CI (CloudBees Core)
• CloudBees CI (CloudBees Core) on modern cloud platforms - Managed controller
• CloudBees CI (CloudBees Core) on modern cloud platforms - Operations Center
• CloudBees CI (CloudBees Core) on traditional platforms - Client controller
• CloudBees CI (CloudBees Core) on traditional platforms - Operations Center
• CloudBees Jenkins Enterprise
• CloudBees Jenkins Enterprise - Managed controller
• CloudBees Jenkins Enterprise - Operations Center
• CloudBees Jenkins Platform - Client controller
• CloudBees Jenkins Platform - Operations Center
• CloudBees Jenkins Distribution
• CloudBees Support Plugin

Resolution

Go to the Jenkins instance Plugin Manager and ensure that plugin cloudbees-support
is installed and not disabled.

You can check for failed plugins by navigating to Manage Jenkins and looking for any are dependency errors loading plugins.