Required Data: Training

Issue

Required Data for analysing issues with a particular job (and build)

This article describes how to collect the minimum required information for troubleshooting issues related to the CloudBees Training Labs.

If the required data is bigger than 20 MB you will not be able to use ZenDesk to upload all the information. On this case we would like to encourage you to use our upload service in order to attach all the required information.

Environment

Required Data check list

  • Location of the issue in the training materials
  • Description of the issue
  • Host Environment Description

Location of the issue in the training materials

  • Course Name
  • Lab Name and/or Number
  • Section Name and/or Number

Descripton of the issue

  • Full stack trace of the problem (if it applies)
  • Was it working before or it has never worked?

Host Environment Description

  • Operating System and version
  • Virtualization Engine and version

Note: Please ensure your Host Environment meets with all requirements from the Install Lab Environment document: Common, Hardware and Software.

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