Required Data: CJP/CJT Hang Issue On Linux


A specific job or your Jenkins environment hangs or responds slowly.

Required Data: Hang Issue On Linux CJP

This article describes how to collect the minimum required information for performance issues on a CJP environment so that it can be efficiently troubleshooted.

If the required data is bigger than 20 MB you will not be able to use ZenDesk to upload all the information. On this case we would like to encourage you to use our upload service in order to attach all the required information.


Required Data check list

Ideally, your environment is configured as documented in Prepare Jenkins For Support.

  • Support bundle
  • Output of the script
  • GC log file for review

Support bundle

A support bundle from the problematic instance ideally when the issue is happening or in the worst case right after the issue is exposed. Please, follow the KB below in case you don’t know how to generate a support bundle.

Output of the script


1. - Check you have the required tools to run the script included in the $PATH

See CloudBees Jenkins Platform Supported Java Versions > Recommended installations

Note: jstack must be recognized as command in your Jenkins Host.

The script collects thread dump via jstack. It also needs the necessary packages for generating top, top dash H, vmstat, netstat, nfsiostat, nfsstat and iostat data.

2. - Get the script

Download the

3. - Make executable the script

The script will need to be made executable by running: chmod +x


If CloudBees Jenkins Enterprise or CloudBees Jenkins Operations Center is running on Ubuntu you will need to confirm the PID via the command line by running ps -ef | grep jenkins. This is required because the CloudBees Jenkins PID File contains the PID of the daemon process itself not the CloudBees Jenkins PID.*

5. - Check that has permissions in the same folder where is running

The script will generate data in the current directory where it is run from.

6. - If you are experiencing a hang or a poor performance issue please execute the script while the issue is occurring:

Run the script as the same user that starts Jenkins by running:



From ps aux | grep jenkins

avahi 1115 0.0 0.0 32344 1328 ? Ss 2017 0:47 avahi-daemon: running [jenkins.local] 
exampleUser 3045 236 16.2 10286700 2645660 ? Ssl Jan02 6592:33 /etc/alternatives/java -Dhudson.slaves.WorkspaceList=- -Djava.awt .headless=true -DJENKINS_HOME=/var/lib/jenkins -jar /usr/lib/jenkins/jenkins.war --logfile=/var/log/jenkins/jenkins.log --webroot=/ var/cache/jenkins/war --httpPort=8086 --debug=5 --handlerCountMax=100 --handlerCountMaxIdle=20 
root 10366 0.0 0.0 112652 964 pts/0 S+ 03:01 0:00 grep --color=auto jenkins


sudo -u exampleUser sh 3045

Note: If the script does not run as expected please upload the output the script generates from the terminal
window for review.

GC log file for review.

If you followed Prepare Jenkins For Support then the gc logs file should be under -Xloggc:$path/gc-%t.log Note that the slash should be adjusted for your operating system, i.e. Windows uses \

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