How to generate a PSE Support Bundle

Issue

  • What is a PSE Support Bundle?
  • How to generate a PSE Support Bundle

Environment

  • CloudBees Jenkins Enterprise (CJE)

Resolution

PSE Support bundle is a feature introduced in version 1.1.1 of Private SaaS Edition.
It is a key element to help CloudBees engineers to get a diagnostic of customer issues when running a PSE environment.

A PSE Support Bundle includes:

  • Logs of all PSE service applications running in the cluster.
  • Access logs
  • Support bundle of the CJOC instance in the cluster (if it is available)

To generate a support bundle, you need to be in the PSE workspace used to generate the cluster.

If you have any operation ongoing, please complete it or cancel it before generating the PSE support bundle.

$ cje prepare pse-support
pse-support is staged - review pse-support.config and edit as needed - then run 'cje apply' to perform the operation.

You may review the content of pse-support.config. By default it includes everything it can.

$ cje apply

The support bundle will then be collected by connecting to all controllers and workers in your cluster,
as well as CJOC if it is running.

Once completed, you can retrieve the archive in the PSE workspace. It will be named cloudbees-pse-support-<timestamp>.tar.gz.

Then, attach the bundle to your CloudBees support ticket. If it is larger than 20Mb, you may follow this solution page How to send a file that is too large for zendesk

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