Symptoms

• Jobs are not automatically triggered when after a Push or Pull request event in GitHub (and/or GitHub Enterprise)

Diagnostic/Treatment

• Pre-condition : Jenkins (resp. GitHub) can reach out to GitHub (resp. Jenkins)

This troubleshooting requires from analysis of GitHub which generates a payload and Jenkins which parses it.

A. On GitHub

A.1 Webhook has not been generated or it is disabled (red cross)

• Check that “GitHub-API-User” has Admin permissions for the repo. Or Owner role for Webhook at Organization level.

• If GitHub Username and Password is used for GitHub plugin configuration, validate that the user has not enabled 2FA.

• Important Notice Github is eliminating password-based API access (as mentioned in GitHub documentation), we strongly recommend you to switch your passwords so that you use the GitHub Access tokens or you use a different method to authenticate such as GitHub App authentication.

A.2 When the Webhook is generated

As explained in GitHub Testing Webhooks.

Click on Redeliver and evaluate the response and see if the Jenkins receive the payload in B.3 GitHub Hooks Problems Console and B.4 Dedicated Logger.

B. On Jenkins

B.1 Enforce to regenerate all Webhook for your Jenkins instance

Go to Manage Jenkins > Configure System > GitHub plugin > Advance > Re-registers hooks for all jobs.

B.2 Validate Plugin Configuration

1. Identify which GitHub Server (“GitHub Server X”) contains the repository/organization where webhook is failing.

2. For that server (“GitHub Server X”), validate its “GitHub API User” and its Rate limits by Manage Jenkins > GitHub plugin > “GitHub Server X” > Test Connection

   Verify credentials
   Credentials verified for user "GitHub-API-User", rate limit: 4994
   

3.Validate the configuration of $JENKINS_HOME/github-plugin-configuration.xml:

```xml
<github-plugin-configuration plugin="github@1.29.4">
  <configs>
    <github-server-config>
      <name>GITHUB</name>
      <apiUrl>https://api.github.com</apiUrl>
      <manageHooks>true</manageHooks>
      <credentialsId>GH-mock-carlosrodlop-ST</credentialsId>
      <clientCacheSize>20</clientCacheSize>
    </github-server-config>
  </configs>
  <hookSecretConfig>
    <credentialsId></credentialsId>
  </hookSecretConfig>
```

• A parent <github-server-config> is need to each of the GitHub and GitHub Enterprise Servers.
• For each server, you need to have configured a Crendential Secret Text GitHUb API Token: <credentialsId>GH-example-APIToken-ST</credentialsId>
• For each server, you need to have configured <manageHooks>true</manageHooks> to enable Re-registers hooks for all jobs

B.3 Validate Job Configuration

Review the plugin a jobs configurations as explained in GitHub WebHook Configuration for each of type of jobs.

B.4 GitHub Hooks Problems Console

Available from Manage Jenkins > GitHub Hooks Problems Console only and if only any of Automatic Webhooks has not been setup in GitHub.

This page shows problems with webhooks, and ignored projects.

Notes: Another warning messages also can be found at:

a. in Manage Jenkins

b. in the trigger configuration for For Non-Multibranch jobs

B.5 Dedicated Logger

Create a logger for GitHub in https://<JENKINS_URL>/log/ including:

• hudson.plugins.git.GitStatus ALL
• com.cloudbees.jenkins.GitHubWebHook - ALL
• org.jenkinsci.plugins.github.- ALL

Test Credentials

A similar output to this is expected:

Jul 01, 2016 12:51:38 PM FINE org.jenkinsci.plugins.github.webhook.GHEventHeader$PayloadHandler parse
Header X-GitHub-Event -> null
Jul 01, 2016 12:51:41 PM FINE org.jenkinsci.plugins.github.internal.GitHubLoginFunction applyNullSafe
Create new GH client with creds id 021643c7-ef89-4014-b835-6fab9add5165

Push payload

A similar output to this is expected:

Jul 01, 2016 12:32:03 PM FINE org.jenkinsci.plugins.github.webhook.GHEventHeader$PayloadHandler parse
Header X-GitHub-Event -> push
Jul 01, 2016 12:32:03 PM FINEST org.jenkinsci.plugins.github.webhook.GHEventPayload$PayloadHandler parse
Payload {"ref":"refs/heads/master","before":"a1a91ab98386e4eced8ce0720d5c44158e85a3db","after":"58831ba23954684d98c91fdd303b2c8cebc7c504","created":false,"deleted":false,"forced":false,"base_ref":null,"compare":"https://github.com/example-org/example-repo/compare/a1a91ab98386...58831ba23954","commits":

...

Jul 01, 2016 12:32:03 PM INFO org.jenkinsci.plugins.github.webhook.subscriber.DefaultPushGHEventSubscriber onEvent
Received POST for 
https://github.com/example-org/example-repo
Jul 01, 2016 12:32:03 PM FINE org.jenkinsci.plugins.github.webhook.subscriber.DefaultPushGHEventSubscriber$1 run
Considering to poke ZD-37633-CBGitHubPRBuilder
Jul 01, 2016 12:32:03 PM INFO org.jenkinsci.plugins.github.webhook.subscriber.DefaultPushGHEventSubscriber$1 run
Poked ZD-37633-CBGitHubPRBuilder

Pull Request payload

A similar output to this is expected:

Jul 01, 2016 2:33:23 PM FINE org.jenkinsci.plugins.github.webhook.GHEventHeader$PayloadHandler parse
Header X-GitHub-Event -> pull_request
Jul 01, 2016 2:33:23 PM FINEST org.jenkinsci.plugins.github.webhook.GHEventPayload$PayloadHandler parse
Payload {"action":"closed","number":2,"pull_request":{"url":"https://api.github.com/repos/example-org/example-repo/pulls/2","id":75972749,"html_url":"https://github.com/example-org/example-repo/pull/2","diff_url":"https://github.com/example-org/example-repo/pull/2.diff","patch_url":"https://github.com/example-org/example-repo-
...

B.5 GitHub Hook Log

Within the Job Page > GitHub Hook Log

B.6 Jenkins logs

The following traces illustrate successful build triggers on Jenkins logs:

Webhook register

Nov 09, 2017 6:18:43 PM org.jenkinsci.plugins.github.config.GitHubPluginConfig doReRegister
INFO: Called registerHooks() for 1 jobs
Nov 09, 2017 6:18:43 PM org.jenkinsci.plugins.github.webhook.WebhookManager$1 run
INFO: GitHub webhooks activated for job myJobExample with [GitHubRepositoryName[host=github.com,username=example-org,repository=example-repo]] (events: [PUSH, REPOSITORY])

In case the webhook was sucessfully, Jenkins receives a PING event from repo webhook so a similar trace like the following would appear:

Nov 09, 2017 6:34:39 PM org.jenkinsci.plugins.github.webhook.subscriber.PingGHEventSubscriber onEvent
INFO: PING webhook received from repo <https://github.example.com/example-org/example-repo>!

Push Event

A similar output to this is expected:

INFO: Received POST for https://github.example.com/example-org/repo-example
Nov 09, 2017 6:48:25 PM org.jenkinsci.plugins.github.webhook.subscriber.DefaultPushGHEventSubscriber$1 run
INFO: Poked jobExample
Nov 09, 2017 6:48:26 PM com.cloudbees.jenkins.GitHubPushTrigger$1 run
INFO: SCM changes detected in jobExample. Triggering #2

Pull Request Event

A similar output to this is expected:

Nov 09, 2017 8:22:04 PM com.cloudbees.jenkins.plugins.github_pull.PullRequestHookReceiver doIndex
INFO: Accepted GitHub pull request hook delivery 44b54ed0-c583-11e7-87f4-6814e09a595a
Nov 09, 2017 8:22:04 PM com.cloudbees.jenkins.plugins.github_pull.PullRequestPayload call
INFO: Processing hook call for pull-request #9 for repo-example
  remote: Counting objects
  remote: Compressing objects
  Receiving objects
    Done: 57
  Resolving deltas
    Done: 26
  Updating references
    Done: 1
Nov 09, 2017 8:22:07 PM com.cloudbees.jenkins.plugins.github_pull.PullRequestPayload call
INFO: Added validated merge to GitHub pull request #9 to example-org/repo-example
Nov 09, 2017 8:22:23 PM hudson.model.Run execute
INFO: jobExample #6 main build action completed: SUCCESS

Tested products/plugins version

The latest update of this article has been tested with:

• CJP-CM 2.73.3.1
• GitHub plugin 1.27.0
• GitHub Branch Source Plugin 2.3.1
• CloudBees Pull Request Builder for GitHub 1.11
• GitHub API v3