Issue

• Jenkins stops trying to authenticate to the “real” ldap server, i.e. sub-domain.domain.com, and starts trying to authenticate to domain.com
• You get the stacktrace javax.naming.CommunicationException: domain.com:389

Environment

• CloudBees Jenkins Enterprise
• LDAP

Resolution

You need to specify the port:

serv1.domain.com:PORT serv2.domain.com:PORT serv3.domain.com:PORT