Required Data: Analytics CJP


Analytics does not work.

Required Data Analytics CJP

This article describes how to collect the minimum required information for Analytics on a CJP environment so that it can be efficiently troubleshooted.

If the required data is bigger than 50 MB you will not be able to use ZenDesk to upload all the information. On this case we would like to encourage you to use our upload service in order to attach all the required information.


  • CloudBees Jenkins Platform (CJP)
    • Operations Center (OC)
    • Client controller (CC)

Required Data check list

[ ] Confirm the version of Elasticsearch being used
[ ] Upload the config/elasticsearch.yml
[ ] Support bundle from OC and one CC
[ ] Test connection screenshot from OC
[ ] Proxy Configuration from CC and OC
[ ] CC config.xml
[ ] Elasticsearch quick health check
[ ] Elasticsearch logs

Support bundles

A support bundle from both OC and one of the CCs which is supposed to report information to Elasticsearch. Please, follow the KB below in case you don’t know how to generate a support bundle.

Test connection screenshot from OC

Go to Manage Jenkins -> Configure Analytics and hit the button Test Connection. After it, take a screenshot.


Proxy Configuration from CC and OC

Go to the CC and OC and take a screenshot of the Proxy configuration you can find under Manage Jenkins -> Manage Plugins [Advanced tab]. Notice, that if you are using a Proxy at OC level, then you need to add the hostname of the Elasticsearch instance in the Non Proxy host section. i.e:


CC config.xml

It is possible to access to the CC config.xml from OC UI. You just need to add at the end of the item URL config.xml. i.e http://<OC_URL>/job/Master-1/config.xml

<com.cloudbees.opscenter.server.model.ManagedMaster plugin="operations-center-server@">
< plugin="operations-center-analytics@">

Elasticsearch quick health check

From OC machine launch the curl command below and provide the output on the support ticket.

curl http/s://<ELASTICSEARCH_URL>:<PORT>/?pretty
  • The port is by default 9200

Elasticsearch logs

Attach to the support ticket the logs from elasticsearch you can usually find under /var/log/elasticsearch.

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