- Can’t attach a support bundle to Zendesk because the file is too large
- CloudBees Jenkins Enterprise
- CloudBees Jenkins Operations Center
When you need to send a file that is larger than 20 MB to CloudBees Support Engineers, there are three solutions.
Recompress the file
Using an additional compression with a different algorithm like xz can also help you to reduce the size of the archive. For exemple, on linux/macos after having installed
xz with the package manager you are using for your system (
aptitude install xz,
yum install xz,
brew install xz, …) you can use it like this:
xz -z -9 -e cloudbees-support.zip
The easiest way is to use this service to send it to us.
Split the file
Another way is to split the archive file into separate smaller files and send them to us. The following command split the file
mybundle.zip into several files named
mybundle.zip.part-02, and so on and whose the size does not exceed 20 MB:
split --numeric-suffixes -b 20m mybundle.zip "mybundle.zip.part-"