Issue
java.lang.Exception: Timed out waiting on license to install
occurs when attempting to push a license to a client master from a CJOC.
Environment
- CloudBees Jenkins Enterprise
- CloudBees Jenkins Operations Center
Resolution
Verify that the hostname for the client master is correct by navigating to Manage Jenkins
. Verify that there is not an error saying the HA proxy setup is broken
at the top of the screen.
If not, continue to Configure System
and look at the **Jenkins URL **under the section Jenkins Location. If running HA, make sure this URL is pointing the HA frontend. If running SSL, make sure it includes https
, otherwise it should include http
.
If all of this looks correct, and the JOC server can access the client master server(via curl -v
from command line), please create a logger for com.cloudbees.opscenter.server.properties.ConnectedMasterLicenseServerProperty
on the JOC. Attach a new support bundle from the JOC to the ticket after attempting to push the license.
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