You've stopped receiving email from CloudBees

Issue

 

Build emails from jenkins-no-reply@cloudbees.com for DEV@cloud builds have stopped.

 

Environment

 

DEV@cloud

 

Resolution

 

First, some background information…

 

CloudBees uses a 3rd party mail gateway (SendGrid) to improve the deliverability of messages to your mailbox.  However, if there are delivery failures to your mailbox, the gateway will temporarily / permanently suppress further emails to your email address.

 

Notably if your server responds with a permanent delivery failure (SMTP error code 500+), then all further delivery to your email address is suppressed.

 

We sometimes see this if your domain’s primary mail-exchanger fails, and delivery switches to a secondary which isn’t configured the same way.

 

Ideally the secondary would respond with a temporary failure rather than a permanent one - however if it does respond with a 500+ error, then you are in the unfortunate position that all delivery is suspended indefinitely.

 

The resolution…

 

To have email delivery reactivated, please raise a support request with CloudBees support.

Have more questions? Submit a request

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