Issue

• A plugin is preventing Jenkins to restart
• I need to disable a plugin and Jenkins is down

Environment

• CloudBees CI (CloudBees Core) on modern cloud platforms - Managed Master
• CloudBees CI (CloudBees Core) on modern cloud platforms - Operations Center
• CloudBees CI (CloudBees Core) on traditional platforms - Client Master
• CloudBees CI (CloudBees Core) on traditional platforms - Operations Center
• CloudBees Jenkins Enterprise
• CloudBees Jenkins Enterprise - Managed Master
• CloudBees Jenkins Enterprise - Operations Center
• CloudBees Jenkins Platform - Client Master
• CloudBees Jenkins Platform - Operations Center
• CloudBees Jenkins Distribution
• Jenkins LTS

Resolution

To disable a plugin via File System, create a file like <PLUGIN_ID>.jpi.disabled inside the $JENKINS_HOME/plugins folder. For example, to disable Green balls plugin, run:

touch $JENKINS_HOME/plugins/greenballs.jpi.disabled

References

Removing and disabling plugins page