Jenkins Enterprise License Expiration FAQ

Q. What happens when my license expires?

A. After a few days the software will be blocked and you won’t be able to access the Jenkins instance until you renew the license.






Q. I am using a paid license which expired. How do I get a new license?

A. You can open a standard support ticket with your instance id asking for a new license. CloudBees team will reach out to you to refine the details. You are encouraged to attach your last auto-generated support bundle to the ticket.






Q. I am using a trial license which expired. How do I get a paid license?

A. If you wish to buy a license, email (info@cloudbees.com or sales@cloudbees.com).






Q. What do I do if I do not want to renew the license?

A. If you wish to not use CloudBees Jenkins Enterprise and you would like to remove cloudbees enterprise features look under the uninstallation section for steps to go back to Jenkins OSS.
You can refer to this page for more information.

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2 Comments

  • 0
    Avatar
    Qe Tools

    Referrring to the first question, how many days exactly do you grant as grace period after license has expired before the software is blocked and users will be in an outage?

  • 0
    Avatar
    Victor Casado

    Hi Qe Tools,

    Thanks for posting your question. The grace period is 5 days. After that period, it will be automatically restarted and forced to insert a new license. However, if you restart the instance within those 5 days after the license has expired, you will also be forced to update your environment with the new license.

    Hope it solves your question.

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