Issue

A SCM WebHook is not working as expected.

Required Data for WebHook

This article describes how to collect the minimum required information for troubleshooting SCM Webhook issues.

If the required data is bigger than 20 MB you will not be able to use ZenDesk to upload all the information. On this case we would like to encourage you to use our upload service in order to attach all the required information.

Environment

CloudBees Jenkins Platform Client Master
CloudBees Jenkins Enterprise - Managed Master (CJE-MM)
CloudBees Jenkins Team
SCM WebHook: Bitbucket OR GitHub

Required Data check list

SCM side

Screenshot of the WebHook configuration in Bitbucket OR GitHub

Jenkins side

Dedicated Loggers
Support Bundle
Job Description
If applicable, the branch indexing logs
If applicable, GitHub plugin configuration

Dedicated Loggers

Create a dedicated logger depending on the Source Code Management selected for the job.

Git Plugin

For Jenkins for non-multibranch jobs

hudson.plugins.git.GitStatus - ALL

Bitbucket

non-multibranch jobs

com.cloudbees.jenkins.plugins.BitbucketJobProbe - ALL
com.cloudbees.jenkins.plugins.BitBucketTrigger - ALL
com.cloudbees.jenkins.plugins.BitbucketPayloadProcessor - ALL
com.cloudbees.jenkins.plugins.BitbucketHookReceiver - ALL

multibranch jobs

com.cloudbees.jenkins.plugins.bitbucket.hooks - ALL

GitHub

org.jenkinsci.plugins.github - ALL
com.cloudbees.jenkins.GitHubWebHook - ALL

Support bundle

Support Bundle generated after adding logging and reproducing the issue. Please, follow the KB below in case you don’t know how to generate a support bundle.

What is a support bundle and how to create one, please make sure to include Jenkins Global Configuration File (Encrypted secrets are redacted). Otherwise, please attach GitHub/Bitbucket plugin configuration (endpoints, …) as follows:

Multibranch: Scan Multibranch Pipeline Log and Multibranch Pipeline Events
Organization/Team: Scan Organization Log and Organization Events

Required Data: WebHook SCM