Issue

A SCM WebHook is not working as expected.

Required Data for WebHook

This article describes how to collect the minimum required information for troubleshooting SCM Webhook issues.

If the required data is bigger than 20 MB you will not be able to use ZenDesk to upload all the information. On this case we would like to encourage you to use our upload service in order to attach all the required information.

Environment

• CloudBees Jenkins Platform Client Master
• CloudBees Jenkins Enterprise - Managed Master (CJE-MM)
• CloudBees Jenkins Team
• SCM WebHook: Bitbucket OR GitHub

Required Data check list

SCM side

• Screenshot of the WebHook configuration in Bitbucket OR GitHub

Jenkins side

• Dedicated Loggers
• Support Bundle
• Job Description
• If applicable, the branch indexing logs
• If applicable, GitHub plugin configuration

Dedicated Loggers

Create a dedicated logger depending on the Source Code Management selected for the job.

Git Plugin

For Jenkins for non-multibranch jobs

• hudson.plugins.git.GitStatus - ALL

Bitbucket

non-multibranch jobs

• com.cloudbees.jenkins.plugins.BitbucketJobProbe - ALL
• com.cloudbees.jenkins.plugins.BitBucketTrigger - ALL
• com.cloudbees.jenkins.plugins.BitbucketPayloadProcessor - ALL
• com.cloudbees.jenkins.plugins.BitbucketHookReceiver - ALL

multibranch jobs

• com.cloudbees.jenkins.plugins.bitbucket.hooks - ALL

GitHub

• org.jenkinsci.plugins.github - ALL
• com.cloudbees.jenkins.GitHubWebHook - ALL

Support bundle

Support Bundle generated after adding logging and reproducing the issue. Please, follow the KB below in case you don’t know how to generate a support bundle.

• What is a support bundle and how to create one, please make sure to include Jenkins Global Configuration File (Encrypted secrets are redacted). Otherwise, please attach GitHub/Bitbucket plugin configuration (endpoints, …) as follows:

GitHub plugin configuration

The file $JENKINS_HOME/github-plugin-configuration.xml is needed.

BitBucket plugin configuration

The file $JENKINS_HOME/com.cloudbees.jenkins.plugins.bitbucket.endpoints.BitbucketEndpointConfiguration.xml is needed.

Job Description

config.xml of the Jenkins job (for multibranch/organization folder, we need the config.xml of the multibranch/organization project)

Branch Indexing and Events

Just For multibranch jobs, after reproducing the issue, copy into a txt file the output for:

• Multibranch: Scan Multibranch Pipeline Log and Multibranch Pipeline Events
• Organization/Team: Scan Organization Log and Organization Events