Required Data CJE Infrastructure

Required Data: CJE (CloudBees Jenkins Enterprise)

If the required data is bigger than 20 MB you will not be able to use ZenDesk to upload all the information. On this case we would like to encourage you to use our upload service in order to attach all the required information.

Required Data check list

Data Type Cheat sheet
Basic health-checks File cje run list-workers ; cje run list-applications ; cje run list-resources ; cje status ;
Simplified CJE Support bundle Support bundle cje prepare pse-supportand edit pse-support.config
Screenshot from Marathon/Mesos Screenshots cat .dna/secretsto get the URLs
Worker logs from failed environment Output from script How to obtains logs from Worker/Controller manually

Basic health checks

The output of the following commands:

cje run list-workers
cje run list-applications
cje run list-resources
cje status

Generate a CJE support-bundle

cje prepare pse-support
pse-support is staged - review pse-support.config and edit as needed - then
run `cje apply` to perform the operation.

If it takes too much time, you can reduce/minimize the information attached by configuring the configuration file pse-support.config.

Screenshot from Marathon/Mesos

Please, take a screenshot from both Mesos and Marathon UI and attach them to the ticket.

Worker logs from the failed environment

Determinate the worker in which the failed instance is located with cje run list-applications and then follow How to obtains logs from Worker/Controller manually

NOTE: If you cannot generate a bundle or it takes a long time, don’t worry, start attaching the rest of the information so we can diagnosis your issues as soon as possible.

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