Issue

After configuring Operations Center’s “Security Setting Enforcement” in the “Configure Global Security” to use the “Single Sign-On (security realm and authorization strategy)”, roles and groups applied to users are not visible in the controllers.

Environment

• CloudBees CI (CloudBees Core) on modern cloud platforms - Operations Center
• CloudBees CI (CloudBees Core) on traditional platforms - Operations Center
• CloudBees Jenkins Enterprise - Operations Center
• CloudBees Jenkins Platform - Operations Center
• Operation Center RBAC Plugin

Resolution

The most probable root cause is that the Operations Center instance doesn’t have Operation Center RBAC Plugin installed.

To fix the problem, access to Manage jenkins > Manage plugins > Available tab in the OC, click on the Check now button and install the Operations Center Server Role Based Access Control plugin.

After a couple of minutes, roles and groups should be propagated to the controllers.