CloudBees Plugin Support Policies

Plugin Tiers and their support policies

Through the CloudBees Assurance Program, CloudBees classifies plugins into tiers according to how much risk to a given installation’s stability a given plugin may pose. The following table calls out the way CloudBees delivers fixes and features

 

Tier 1

Tier 2

Tier 3

Plugin Tiers

CloudBees Verified

CloudBees Compatible

Community

   Bug and Security Fixes

Security Fixes

Yes

Yes

Not supported by CloudBees

Bug Fixes

Yes

Yes

Not supported by CloudBees

   Features

New Features

Subject to CloudBees priorities

Subject to CloudBees priorities

Not supported by CloudBees

Compatibility and upgrades

Verified Compatibility

Yes

No

No

Verified Upgrades

Yes

No

No

 

Plugin Tiers

Tier

Plugin Tier Name

Description

Tier 1

Verified

Have been verified through the CAP program to meet critical use cases, are stable when used in conjunction with CloudBees Jenkins Solutions and can be used with confidence.

Tier 2

Compatible

These are plugins which have a reputation for their quality, but have not undergone end-to-end testing with CloudBees Jenkins Solutions. These plugins are next on CloudBees’ roadmap to make it to Verified.

Tier 3

Community maintained and Unknown plugins

These are plugins which have not been verified by CloudBees. These plugins should be used with caution in a given installation, because their stability is unknown. These plugins will be supported on a commercially reasonable basis. This usually implies guidance on using the plugins, diagnosis and are not subject to the CloudBees Support SLA.

 

Have more questions? Submit a request

0 Comments

Article is closed for comments.